Coker News – December 4, 2009

by kimshaw on December 4, 2009

Coffee with Coker, a FREE monthly educational webinar designed to educate and empower.  Hear directly from Coker consultants on healthcare trends affecting your organization as well as tools and tips to drive decision making and strategic planning. 

Whatever achievement you are moving toward, and however challenging the path to it may appear, our guidance and expertise assure you that nothing insurmountable lies between your organization and its goals.

Date: Tuesday, December 15, 2009

Speaker: Debra McGrath

Topic: Implementation Strategies that Work

Time:  11:30 AM – 12:30 PM ET

You have researched, compared, and reviewed healthcare technology systems.  You have made the selection, negotiated the contract, and signed on the dotted line.  Now what?  Don’t wind up dead in the water!  Learn how to develop an appropriate roll-out strategy and execute a successful technology implementation.

Knowledge nuggets:

  • Increase understanding of how to leverage technology to attain improved outcomes and enhance practice financial performance
  • Learn how to avoid mistakes and pitfalls that lead to de-installing

Space is limited.
Reserve your Webinar seat now at:  http://cokergroup.com/coffee/


Coker Group and VHA complete a five-session educational series on IT Stimulus Planning addressing laying the groundwork for the implications for ARRA and pending events around accessing stimulus dollars.  These recorded programs from October and November 2009 are available online at https://events.vha.com/index.cfm?fuseaction=reg.info&page=Overview&event_id=2960&regid=%7E%2D%7E&flow=reg.

Dustin Hufford     and Jeffery Daigrepont write an article for HIMSS titled, “Backups and Disaster Recovery for Your Practice Data: What’s Your Plan?”  This article from November 23, 2009, is available online at http://www.himss.org/asp/topics_News_item.asp?cid=72465&tid=9&src=doenews20091124.

Coker Group sponsors the first annual Grenada Golf Tournament in November which raised over $5,000 for the Mississippi Hospital Association Political Action Committee.  For the complete story online visit http://mhanewsnow.typepad.com/executive/2009/11/grenada-golf-tournament-raises-over-5000-for-the-mha-political-action-committee.html.

Christine Ingram is interviewed for HealthLeaders Media’s The Doctor’s Office on the topic of open access scheduling.  To read the article, “Give Open Access Scheduling a Shot,” see the January 2010 issue. The article is also available online at http://www.healthleadersmedia.com/content/241842/topic/WS_HLM2_PHY/Six-Steps-to-Open-Access-Scheduling-Success.html

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Major Coding Alert

by Editor on November 19, 2009

By Jeannie Cagle, RN, CPC, Manager

Centers for Medicare & Medicaid Services (CMS) has announced they will no longer pay physicians for codes in the 99241-99245 (outpatient consultation) or 99251-99255 (inpatient consultation) series.  After years of education and clarification, they were finally fed up and eliminated payment for the codes altogether. The ruling is spelled out in the Federal Register ([FR Doc. 2009-26502 Filed 10/30/2009 at 4:15 pm; Publication Date: 11/25/2009], available at http://www.federalregister.gov/OFRUpload/OFRData/2009-26502_PI.pdf.

CMS has increased the Relative Value Units (RVUs) for new and established patients by 6% and for initial and subsequent hospital visits by 2%, technically declaring the consult code elimination as “budget neutral.” Obviously, this will result in an income increase for primary care specialties, and a decrease for specialists who use consult codes. The difference between a new patient visit and a consult was far greater than 6%. What will specialists use now when they see a patient? In the office, they will use a new or established patient code (99201-99205, 99211-99215), depending on whether or not the patient has been seen in the practice by that physician or another of the same specialty in the past three years. The bad news will be for a specialist who sees a patient that saw one of their partners within the three years for an entirely different problem but the same specialty (for example, an orthopedic practice that sees the patient for a rotator cuff tear in 2007 and a knee replacement in 2009).

In the hospital, each physician who sees a patient will bill for an “initial hospital service” (99221-99223) no matter what day of the hospital stay the patient is seen. The admitting physician will add a modifier (not yet published by CMS) to their initial hospital service, allowing the Medicare carrier to tell the difference between the admitting physician and other physicians providing care. All physicians will use the subsequent visits for their follow up care.

What about your commercial insurances? The consult codes are in the 2010 Current Procedural Coding (CPT®) book, and each insurance will have to determine their policy about consult codes. It will be important for you to ask each one how they want you to handle consults in 2010. Other factors to consider will be how to handle secondary Medicare insurance, as it won’t pay on a consult that has been paid by the primary insurance. Also, the previous requirements of written correspondence won’t be required by the new patient codes, so communication with the Primary Care Physician (PCP) in the outpatient setting will be done by the specialist out of courtesy to the PCP, and not obligation. 

It is imperative that you communicate these new guidelines to your physicians as soon as your billing staff has determined the policies for your other insurances so they will understand the new billing requirements for CMS beginning January 1, 2010. Please contact Coker Group at  jcagle@cokergroup.com if we can help you in any way.

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Coffee with Coker

September 29, 2009

Join us for Coffee with Coker, a FREE monthly educational webinar designed to educate and empower.  Hear directly from our consultants on healthcare trends affecting your organization as well as tools and tips to drive decision making and strategic planning. 
Whatever achievement you’re moving toward, and however challenging the path to it may appear, our guidance [...]

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Reiboldt Comments on Dell, Perot Merger and Impact on HIT

September 24, 2009

Coker Capital Advisors’ Vice President, Mark Reiboldt, was quoted this week in an article by John Commins for HealthLeaders Media.  Click here to read the entire news item.

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Sharing Control in a Troubled Group

September 4, 2009

In an article for Physicians Practice magazine, award winning journalist Robert Lowes interviews David Shaw, Coker Group’s COO, on dealing with intergenerational differences in a medical group practice, particularly in regard to compensation plans.  The full article, “Sharing Control in a Troubled Group,” is available at http://www.physicianspractice.com/index/fuseaction/articles.details/articleID/1392/page/2.htm.
This article originally appeared in the September 2009 issue of [...]

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S-T-A-R Interviewing

September 1, 2009

By Bill Peterson, Vice President
To hire star people remember the acronym S=Situation T=Task A=Action R=Result.  In order to effectively assess an applicant’s qualifications, it is important to secure behavioral (not theoretical) examples during the interview. 
A behavioral example is made up of a description or Task at hand, the applicant’s Actions, and the Results of those [...]

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Embracing the Challenges of Change in Healthcare

August 17, 2009

By Max Reiboldt and Barry Birmingham; Reviewed by Aimee Greeter
Healthcare, as we know it, is in a state of flux—not a new phenomenon in the U.S healthcare scene; however, the looming challenges are beyond comparison to the previous eras of change.  The healthcare industry is highly unique, differing from manufacturing, education, and even other service [...]

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Coker Announces Expanded Coding and Compliance Services

July 30, 2009

For Immediate Release

Alpharetta, GA  (July 30, 2009) – Coker Group, LLC, announces the expansion of their Physician Coding/Compliance & Educational Services.
“Given the current economic environment and changes in reimbursement, it is imperative that hospital employed physicians as well as private practitioners understand how to appropriately document and code their services to capture the revenue [...]

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Behavioral Interviewing

July 29, 2009

By Bill Peterson, Vice President
Effective interview questions produce behavioral examples.  Properly planned interview questions are designed to lead an applicant into a discussion of a specific past experience or accomplishment.  Avoid theoretical questions and ask questions in behavioral terms, “Tell me about a time when you had to revise a physician compensation plan.”  Other examples [...]

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FTC Delays Red Flags Rule Enforcement until November 1, 2009

July 29, 2009

To give creditors and financial institutions more time to review this guidance and develop and implement written Identity Theft Prevention Programs, the Federal Trade Commission will further delay enforcement of the Red Flags Rule until November 1, 2009.  This decision will play favorably with healthcare providers and physician practices, in particular, which may be having [...]

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